Privacy Policy

LuxMed ("we", "us", "our") operates this website and is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Contact details you provide at checkout or registration — name, email, phone number, shipping address.
• Order history and payment method selected (we do not store your card or wallet credentials).
• Account information if you create a LuxMed account.
• Basic usage data — pages visited, device/browser type — collected via cookies and analytics tools.

How We Use Information

• To process and deliver your orders, including sending order and shipping confirmations.
• To respond to customer support requests.
• To improve our website, products and marketing (only with your consent — see Cookies below).
• To prevent fraud and comply with legal obligations.

Cookies

We use cookies to keep you signed in, remember your cart, and — only if you accept them — measure site performance through analytics and advertising tools. You can manage your preference at any time via the cookie banner or your browser settings. See our Cookie Policy for details.

Third-Party Services

We work with the following processors to run our store. Each only receives the data necessary to perform its function:

• Cloudinary — hosts product and site imagery.
• Stripe — processes card payments, when enabled.
• JazzCash & EasyPaisa — process mobile wallet payments, when selected at checkout.
• Email and courier partners used to fulfil and communicate about your order.

Data Security

We use industry-standard measures — encrypted connections, access controls and hashed passwords — to protect your information. No online service can guarantee absolute security, but we work to minimise risk at every step.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. You can also update your profile and addresses directly from your account, or unsubscribe from marketing emails using the link in any email we send.

Contact Us

Questions about this policy? Reach us via our Contact page, or by WhatsApp using the chat button on this site.